Terms of Service
Last updated: December 20241. Acceptance of Terms
By accessing or using Adaptive’s services (“Platform”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you may not access the service.2. Description of Service
Adaptive provides an intelligent LLM infrastructure platform that routes requests to multiple AI providers including OpenAI, Anthropic, Google AI, Meta, Groq, DeepSeek, Cohere, Mistral, HuggingFace, and others (“Third-Party Providers”).Core Services
Multi-provider LLM routing and load balancing
Chat Interface
Chat interface and conversation management
Security
API key management and authentication
Analytics
Usage analytics and cost optimization
Billing
Credit management and billing
3. Third-Party Provider Terms
Important Notice: When you use our service, your data and requests are processed by third-party AI providers. Each provider has their own terms of service and data handling practices.
- Your prompts, messages, and generated responses may be processed and temporarily stored by Third-Party Providers
- Each Third-Party Provider may have different data retention and privacy policies
- You are responsible for reviewing and complying with each provider’s terms of service
- Adaptive acts as an intermediary and is not responsible for Third-Party Provider policies or actions
- Some providers may use your data to improve their models unless you opt out through their respective platforms
4. User Responsibilities
1
Provide accurate information
Ensure all account and usage information is accurate and complete
2
Secure your credentials
Keep your API keys and login credentials secure and confidential
3
Authorized use only
Do not share your account with unauthorized parties
4
Comply with laws
Use the service in compliance with all applicable laws and regulations
5
Respect system limits
Do not attempt to circumvent usage limits or security measures
6
Appropriate use
Use the service only for legal, appropriate, and permitted purposes
7
Follow provider policies
Respect Third-Party Provider usage policies and rate limits
5. Prohibited Uses
Prohibited Activities: The following uses are strictly forbidden:
Illegal Content
Generate illegal, harmful, or abusive content
Policy Violations
Violate any Third-Party Provider’s acceptable use policies
IP Infringement
Infringe on intellectual property rights
Malicious Activity
Distribute malware or engage in malicious activities
Impersonation
Impersonate others or provide false information
System Manipulation
Attempt to reverse engineer or manipulate our systems
Service Abuse
Exceed rate limits or abuse the service
6. Data Processing and Storage
We process and store the following types of data:- Chat Data: Your conversations, prompts, and AI responses are stored to provide the service
- Usage Analytics: Request counts, token usage, costs, and performance metrics
- Account Information: Profile data, organization details, and billing information
- API Keys: Your Third-Party Provider API keys are encrypted and stored securely
- Technical Data: Logs, error reports, and system performance data
7. Billing and Credits
Credit-Based System: Our service operates on a pay-as-you-go credit model
Usage-Based
Credits consumed based on token usage and provider costs
Secure Payments
Billing processed through Stripe with standard payment terms
Non-Refundable
Credits are non-refundable once consumed
Expiration
Unused credits may expire according to your plan terms
Your Responsibility
Monitor your credit balance to avoid service interruption
Service Continuity
Service may be suspended if credits are insufficient
8. Service Availability
We strive to maintain high availability but cannot guarantee uninterrupted service. Service availability depends on:- Third-Party Provider uptime and performance
- Network connectivity and infrastructure
- Scheduled maintenance and updates
- Force majeure events beyond our control
9. Intellectual Property
The Adaptive platform, including its code, design, and documentation, is protected by intellectual property laws. You retain ownership of your input data and generated content, subject to Third-Party Provider terms.10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADAPTIVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES.
11. Indemnification
You agree to indemnify and hold harmless Adaptive from any claims, damages, or expenses arising from:- Your use of the service
- Your violation of these terms
- Your violation of Third-Party Provider terms
- Content you submit or generate
12. Termination
We may terminate or suspend your account immediately, without prior notice, if you breach these terms. You may terminate your account at any time by contacting us. Upon termination:- Your access to the service will cease
- Data may be deleted according to our retention policy
- Unused credits may be forfeited
- Outstanding charges remain due